Shipping Policy

Free Shipping is available to US addresses in the contiguous 48 US states. We do not ship to APO/FPO addresses. Most orders are shipped within 2-3 business days from confirmation of your order. No orders are processed or shipped on weekends and certain holidays. In the event of delays, every effort will be made to contact you by email. If the delay is due to backorder, you will receive notice by email and be given the choice to wait, substitute to another item, or cancel your order.

For all orders, we now set the default setting for the signature requirement for orders above $250. Please contact us via email at support@jdm-car-parts.com if you would like to remove the signature requirement. Please note that if you choose to remove the signature requirement, we will not be held liable for any loss/damages/undelivered of packages and we may be unable to fully refund for your order in a case of lost/undelivered package. If there is a specific shipping carrier you would like to use, please contact us so we can accommodate you as best as we can. Thank you for your understanding. 

Particularly valuable packages will require a signature upon receipt. If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge. 

Please note that we cannot ship to any commercial accommodation establishments including but not limited to hotels, hostels, motels, inns, and resorts. This is strictly due to the liability that we would have if the parcel is lost at the accommodation establishment due to mishandling of the package. If you are staying at that accommodation establishment for only a certain amount of days, we cannot guarantee that your parcel will arrive at the accommodation establishment while you are still staying at that location with no damage to the package. 

If you are using 3rd party (forwarding company) to ship items overseas, recipient in the US is responsible for inspecting the items before they forward it to you. We are NOT liable for shipment for overseas when we ship within the US at free shipping.

International Orders

If you are outside of the mainland United States, you cannot check out normally and must contact us directly for a shipping quote.

Please provide us with your complete shipping address. This will not only save us time but it will reduce any chances of your order getting lost.

We ship most packages with USPS or UPS (For Canadian customers, we will ship via FedEx Ground or DHL) . We also use DHL for small items and small orders for international shipping. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. For Canadian customers, we will process orders for large items such as spoilers and bumpers via FedEx Ground Intl.

-PLEASE NOTE, the shipping cost may change any minute by the shipping carrier. If the original shipping cost we charge is lower than the updated cost, we will have to ask you for the additional shipping charge.

 

Due to the COVID-19 pandemic, economy shipping methods have been unreliable. As a result, we currently only offer express shipping (EMS) for international orders, with rare exceptions.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. If you fail to pay these fees and your package is returned to us as a result, you must pay for shipping again to reattempt delivery.

Please note that we will not be able to fill out any custom forms that will be handled by any third-party handlers or freight forwarding companies or any kind. This is solely the buyer's and the third-party handlers and freight forwarding companies' responsibility. We are not responsible for any missing information or damage/loss of items through any form of third-party handlers or freight forwarding company. 

Please check with your country's customs office to determine what these additional costs will be prior to buying. If you require any additional documentation, such as an invoice, please contact us and we will assist you.  

Note to all New Zealand and Australian customers: USPS Priority Mail is available again! Shipping costs have gone up so please contact us for a quote for the most reliable and fast shipping methods to send your order to you safely. 

We also will not undervalue items on customs declarations.

Some items cannot exported due to manufacturer or government restrictions.

Damaged Package

Before receiving the package and signing for it, carefully inspect it for any compromises. Once it is in your possession, open it immediately and thoroughly inspect the contents for any signs of damage. 

According to Federal Law, the carrier is responsible of all packages in their possession. If you suspect that your package was damaged in transit, you must quickly file a claim with the carrier. Please note that they may not uphold your claim if it was filed too late, even if they are liable. In addition, contact and inform us of the situation.

Do not dispose of the original packaging. Do not send the package back to us unless we explicitly instruct you to. Doing so may relieve the carrier of all liability.

Missing Contents

If you suspect that any items are missing from your order, please follow these steps:

  • Send us an email describing your problem. Attach a picture of the packing slip as well. It is a slip of paper listing all of the included items.
  • Your order may have been split into several different boxes. Please check the provided tracking number and make sure that all boxes have been accounted for.
  • Thoroughly inspect the contents of the package. If it is a small item, it may have been bagged/boxed with another item(s).
  • Check the package for any tears, rips, or signs that it was tampered with. Report compromised packages to the carrier immediately.
  • All claims for missing items must be made within 14 days of delivery.

Change/Cancel Order

If order is cancelled after it has already shipped, a 25% restocking fee will be incurred. The partial refund will be issued to original payment method after the return is received.

There are no refunds or returns on all special order items.

Unclaimed/Undeliverable Package

If an order is refused or returned to us due to incorrect information, such as wrong address, unclaimed package, an expired forwarding address, etc., you will automatically receive a refund for the price of the product minus $10.00 or 10%, whichever is greater, to cover costs associated with processing your order and return. Shipping costs are not refundable, since the shipping is paid to the courier, not us.