Shipping Policy

Free Shipping is available to US addresses in the contiguous 48 US states. We do not ship to APO/FPO addresses. Most orders are shipped within 2-3 days from confirmation of your order. No orders are processed or shipped on weekends and certain holidays. In the event of delays, every effort will be made to contact you by email. If the delay is due to backorder, you will receive notice by email and be given the choice to wait, substitute to another item, or cancel your order.

Particularly valuable packages will require a signature upon receipt. If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.

International Orders

If you are outside of the mainland United States, you cannot check out normally and must contact us directly for a shipping quote.

We ship all packages with USPS. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.

Due to the COVID-19 pandemic, economy shipping methods have been unreliable. As a result, we currently only offer express shipping (EMS) for international orders, with rare exceptions.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. If you fail to pay these fees and your package is returned to us as a result, you must pay for shipping again to reattempt delivery.

Please check with your country's customs office to determine what these additional costs will be prior to buying. If you require any additional documentation, such as an invoice, please contact us and we will assist you.  

We also will not undervalue items on customs declarations.

Some items cannot exported due to manufacturer or government restrictions.

Damaged Package

Before receiving the package and signing for it, carefully inspect it for any compromises. Once it is in your possession, open it immediately and thoroughly inspect the contents for any signs of damage. 

According to Federal Law, the carrier is responsible of all packages in their possession. If you suspect that your package was damaged in transit, you must quickly file a claim with the carrier. Please note that they may not uphold your claim if it was filed too late, even if they are liable. In addition, contact and inform us of the situation.

Do not dispose of the original packaging. Do not send the package back to us unless we explicitly instruct you to. Doing so may relieve the carrier of all liability.

Missing Contents

If you suspect that any items are missing from your order, please follow these steps:

  • Send us an email describing your problem. Attach a picture of the packing slip as well. It is a slip of paper listing all of the included items.
  • Your order may have been split into several different boxes. Please check the provided tracking number and make sure that all boxes have been accounted for.
  • Thoroughly inspect the contents of the package. If it is a small item, it may have been bagged/boxed with another item(s).
  • Check the package for any tears, rips, or signs that it was tampered with. Report compromised packages to the carrier immediately.
  • All claims for missing items must be made within 14 days of delivery.

Change/Cancel Order

If order is cancelled after it has already shipped, a 25% restocking fee will be incurred. The partial refund will be issued to original payment method after the return is received.

There are no refunds or returns on all special order items.

Unclaimed/Undeliverable Package

If an order is refused or returned to us due to incorrect information, such as wrong address, unclaimed package, an expired forwarding address, etc., you will automatically receive a refund for the price of the product minus $10.00 or 10%, whichever is greater, to cover costs associated with processing your order and return. Shipping costs are not refundable, since the shipping is paid to the courier, not us.